These people are miracle workers! I had a half gallon of milk spill on the carpet behind the driver’s seat, tried cleaning it myself, but I couldn’t get the smell out. I received an e-mail response within 30 minutes of my initial contact on a Friday night! Once they got their hands on the car, they removed the carpet, replaced the padding, and cleaned the entire interior. The car smells like new, which I didn’t think was possible.