Purchased a Blazer that had not been used for a while, but when it was used, it was used by a heavy smoker. The owner was a bit disappointed because she felt that they could not get all the smoke smell out. I think it was fine. Inside and out, it was clean and shiny. They did a great job. Very busy place, so make sure you call and make a reservation. Would definitely recommend them. Arrived at appointed time. Picked up the next day at appointed time. No hassles.